Is Your Shopify Store Secretly Losing You Money?

For Scaling Shopify Brands

For every second your Shopify store isn’t running like a well-oiled machine, you’re losing more than sales. You’re losing trust, momentum, and growth.

Here’s what’s happening behind the scenes:

  • Broken features = customer frustration. Every glitch costs you credibility.
  • Slow updates = missed opportunities. Trends evolve faster than your store does.
  • Tech debt = wasted money. Errors and inefficiencies silently bleed profits.

If you’re not actively maintaining your store, here’s the hard truth:

  • You’re training your customers to leave.
  • You’re handing your competitors the advantage.
  • You’re working harder for less ROI.

This isn’t just a technical issue, it’s a business killer. The longer you ignore it, the worse it gets. You’re not just losing money today; you’re missing out on tomorrow’s growth.

Why keep building traffic to a store that’s losing sales at checkout? The market doesn’t reward inaction. Your store is either your biggest asset, or your greatest liability.

Solutions for Shopify Store Success

How We Keep Your Shopify Store Growing and Performing

  • Proactive Maintenance to Keep You Ahead

    Keep your store secure and ahead of trends. Every day you wait could cost you customers.

  • Dedicated Support

    Shopify experts handle your fixes and updates, so you can focus on scaling your business.

  • Performance Enhancements

    Boost speed, functionality, and conversions with updates designed for measurable growth.

  • Customer Experience Boosts

    Create seamless navigation and checkouts. Don’t let friction send your customers elsewhere.

  • Rigorous QA Testing

    Every change is tested for error-free, reliable performance, saving you from costly mistakes.

  • Clear Communication

    Track progress and submit tasks in real-time. Stay in control without lifting a finger.

  • Flexible Plans

    Start small and scale up as needed. No wasted hours, just tailored support for your goals.

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Step-by-Step Guide to Our Maintenance Process

We don’t do complicated. Our Shopify maintenance process is designed to keep your store running at full throttle. Fast, efficient, and results-driven. You get a dedicated account manager who knows your business inside out, plus full access to our project board on Monday.com so you can see exactly what’s happening, when it’s happening. No chasing updates, no vague timelines. Just clear communication, complete transparency, and a process that saves you time, money, and headaches. Here’s how it works:

  • 1

    Monthly Calls

  • 2

    Task Request & Scoping

  • 3

    Approval & Scheduling

  • 4

    Design & Review

  • 5

    Development & QAQC

  • 6

    Go-Live

  • Monthly Calls

    These calls are where we get aligned on your business goals, identify what’s working (and what’s not), and map out the next steps to keep your store running at its best. Quick, focused, and all about driving results.

  • Task Request & Scoping

    Got a new feature, bug, or tweak in mind? You tell us what you need, we break it down, scope out the details, and give you a clear plan of action. No tech jargon, just straight answers about what it’ll take to get it done.

  • Approval & Scheduling

    We send you the plan. You give the green light. We slot it into our schedule with zero delays. You’ll know exactly what’s happening and when, no chasing, no surprises.

  • Design & Review

    Our designers create sharp, conversion-focused designs in Figma. You get two rounds of feedback because we believe in getting it right the first time. Fast turnarounds, no endless revisions, just designs that work.

  • Development & QAQC

    We build it. We stress-test it. We perfect it. Our dev team follows best coding practices and puts every update through rigorous QA to catch issues before they ever reach your customers. Flawless execution, every time.

  • Go-Live

    Once everything’s rock-solid, we push it live. No downtime, no glitches, just a seamless launch that keeps your store running smoothly. You get final sign-off because your approval is the only one that matters.

Protect Your Sales and Grow Your Business

What You Get With Our Shopify Maintenance Program

Our Shopify Maintenance Program isn’t just about keeping your store running, it’s about keeping it performing, converting, and growing. We handle the technical stuff so you don’t have to, giving you peace of mind and more time to focus on scaling your business.

Here’s exactly what you get:

  • Dedicated Account Manager

    One point of contact who knows your business, your goals, and gets things done, fast. No hand-offs. No repeating yourself.
  • Feature & Functionality Updates

    We handle all feature requests and functionality upgrades to keep your store fresh, fast, and ahead of the curve.
  • Task Management & Full Transparency

    Track every task in real-time with our project board. No chasing updates. No guessing. You’ll know exactly what’s happening, when.
  • Monthly Check-In Calls

    Focused check-ins to review performance, tackle roadblocks, and plan your next growth move with actionable steps.
  • Time-Saving Technical Solutions

    We handle all the tech headaches, bugs, updates, optimisations, so you can focus on growing your brand, not fixing issues.
  • Development Built for Performance

    Clean, scalable code that boosts site speed, reduces errors, and improves conversion rates. No shortcuts. No patch jobs.
  • An Extension of Your Team

    Think of us as your in-house tech team, without the overhead. We handle the tasks you don’t have time for, driving growth behind the scenes.
  • Expert eCommerce Support

    From third-party integrations to CRO best practices, we’ve got the expertise to solve problems and spot opportunities you didn’t know you had.
  • Flexible Monthly Retainer

    Need more support some months and less in others? No problem. Our plans start at 10 hours a month, with the flexibility to scale as you grow.

WHY IT MATTERS

Shopify Maintenance Program

Because running a Shopify store shouldn’t feel like a full-time job.

We keep your store optimised, your sales protected, and your business growing, without the stress.

Our packages start from 10 hours, with the most popular being 20 hours, designed to fit your unique needs.

SEE PRICING OPTIONS NOW

Brands that work with Blend

See the real impact our Shopify Maintenance services can have on your store's performance. Our tailored, conversion-focused approach has helped clients, like you, achieve outstanding results, improving key metrics that directly affect your bottom line.

Video testimonials

Customer reviews

Blend transformed our site from a basic Shopify template to an industry-leading, innovative platform. Great partners, quality-driven, and proactive in offering ideas. Excited for future growth!

Joshua Siegel

Frequently Asked Questions on Shopify Maintenance Retainers

What is a Shopify Maintenance retainer, and how does it work?

A Shopify Maintenance retainer is a flexible service where you purchase a set number of hours each month, allowing you to prioritise and raise tasks for our team to implement. These tasks can include Shopify development, CRO improvements, integrations, or any other site enhancements. This approach ensures proactive support, faster implementation, and continuous optimisation for your store.

What types of tasks can I assign under the Shopify retainer?

Our Shopify retainer covers a wide range of tasks, including:

  • Shopify theme customisations and updates
  • Conversion rate optimization (CRO) enhancements
  • Third-party app integrations (e.g., Rebuy, Recharge, Klaviyo, Octane)
  • UX/UI design improvements
  • Bug fixes and technical troubleshooting
  • Performance optimisation, including site speed improvements

How many hours should I purchase for my Shopify Maintenance retainer?

The number of hours depends on the scope of tasks you need each month. For ongoing maintenance or small updates, 10–20 hours may suffice. For larger projects, such as CRO improvements or Shopify redesigns, we recommend 30–50 hours to ensure timely completion. Our team can help you estimate the hours based on your specific requirements.

What happens if I don’t use all my hours in a month?

We encourage you to raise all tasks for the upcoming month to ensure you get the full value of your retainer. We'll notify you in advance to help you plan your tasks and maintain project timelines effectively.

How does this compare to a one-time project or ad hoc support?

With a Shopify maintenance retainer, you gain consistent, proactive support that ensures your website is Optimised on an ongoing basis. Unlike one-time projects, retainers provide flexibility, faster turnaround times, and a predictable monthly cost.

What makes Blend Commerce different as a Shopify Web Development agency?

At Blend Commerce, we specialise in Shopify Plus and CRO services, combining technical expertise with data-driven strategies to Maximise your store's potential. Our team ensures rigorous Quality Assurance and Quality Control (QAQC) for every task, so you can trust that every improvement aligns with your business goals and enhances your conversion rate.

Can you integrate third-party apps like Recharge, Rebuy, or Loyalty under this retainer?

Yes! Our Shopify retainer includes integration and optimisation of third-party apps like Recharge for subscriptions, Rebuy for personalised recommendations, and even Loyalty and Reviews. We ensure seamless integration to enhance your store’s functionality and user experience.

Do I get reporting and updates on the tasks completed?

Yes, we provide regular updates on tasks completed and the time spent to ensure you’re always informed about the progress of your retainer hours. If you’d like more detailed monthly reporting, we can include this as part of your service.

Our onsite reports include insights into key metrics and actionable recommendations to help improve performance and achieve your business goals.

What if I need additional hours or have urgent tasks outside my retainer?

For urgent tasks or additional hours, we can offer ad hoc support at a predetermined hourly rate. Our team prioritises retained clients, so you’ll always receive fast response times.

Do you only work with Shopify stores?

We get that not every eCommerce business runs on Shopify, and you might be wondering if our expertise can still help you.

While our team specialises in Shopify and implements our CRO Program exclusively for Shopify stores, we know that conversion challenges exist across all platforms.

That’s why we offer CRO Audits for eCommerce brands on other platforms. Our audit process uncovers key areas of opportunity, whether you’re on Magento, BigCommerce, WooCommerce, or another platform. While we won’t directly implement changes or help you maintain your eCommerce site on non-Shopify stores, we provide clear, actionable insights that your internal team or developers can execute to improve your store’s performance.

Do you outsource any part of the Shopify store maintenance partnership?

It’s completely understandable to want assurance that the team working on your store is fully invested in your success.

At Blend Commerce, all work is done in-house by our team of Shopify and CRO specialists. We don’t believe in outsourcing critical tasks because we know that consistency, quality control, and deep platform expertise make all the difference in delivering results.

Our in-house team collaborates closely on every project, ensuring that every test, optimisation, and implementation meets our high standards. When you work with us, you’re getting direct access to a dedicated team that understands your business, your goals, and how to drive meaningful growth—without any third-party handoffs.

How do I get started with a Shopify Maintenance retainer at Blend Commerce?

Getting started is simple! Contact us to discuss your needs, and we’ll recommend a retainer package tailored to your goals. Once you choose your bank of hours, we’ll onboard your store and start implementing tasks to Optimise your Shopify website. Or simply visit our pricing page and select the options that works best for you.

Other Ways To Work With Us

  • GROWTH ROADMAP

    CRO Audit

    Our CRO Audit uncovers opportunities for growth and optimisation on your Shopify store. By analysing customer behaviour, website performance, and user experience, we provide actionable insights to improve conversion rates, average order value, and the overall customer journey. Whether you want to boost sales or refine your strategy, our audits are the ideal starting point for measurable growth.

    See What's Included
  • Insights to Action

    CRO Partnership

    Take your CRO Audit insights and bring them to life. We identify, implement, and report on A/B tests, focusing on improvements that drive measurable growth, continually enhancing your store's performance.

    See Our Most Popular Service
  • Advanced Growth

    CRO+ Partnership

    Enhance your customers' journey and maximise sales through our comprehensive CRO Plus program. Using data-driven insights, we optimise your store's performance to increase conversion rates and deliver measurable growth.

    Learn More About CRO+

Get in touch

Let's talk about your Shopify Maintenance.

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Get in touch

Let's talk about your Shopify Maintenance.

hello@blendcommerce.com