Kelly Cruickshank

Kelly Cruickshank

Managing Director

Our Managing Director, Kelly, is the heart and soul of Blend and embodies warmth and kindness in every aspect of her work. With a remarkable talent for keeping things running like a well-oiled machine, Kelly is the driving force behind our seamless operations. She has spearheaded Blend's use of AI, and implemented a rigorous system of standard operating procedures, as well as owning our award-winning QAQC process. Not only an expert in agency operations, Kelly is a Shopify veteran and previously ran her own ecommerce business. She writes about Shopify design and development, CRO strategy and agency culture and leadership.

Kelly's Area of Expertise:

Kelly Says:

It's a privilege to lead the team at Blend Commerce - they're an extraordinary bunch with genuinely industry-leading skills in CRO, from strategy to design and development.

CRO Articles by Kelly Cruickshank

A Quick Guide to A/B Testing: What to Expect from Your CRO Agency
A/B Testing & Experimentation
Kelly Cruickshank

A Quick Guide to A/B Testing: What to Expect from Your CRO Agency

Why even do A/B testing? Why shouldn't you end a test early when it's losing? And what should you expect from your CRO agency's A/B testing programme? We share this...

A/B Testing & Experimentation
The Buy Trifecta: Helping your customers buy now, buy more and buy again
Shopify Conversion Optimisation
Kelly Cruickshank

Conversion Rate vs AOV vs Retention: What Should Your Shopify Store Optimise First?

Conversion Rate is not always the best first priority. Learn how Buy Now, Buy More and Buy Again work together, and how benchmarks can guide deeper CRO investigation.

Shopify Conversion Optimisation
15 A/B Test Ideas to Improve eCommerce Conversions
A/B Testing & Experimentation
Kelly Cruickshank

15 A/B Test Ideas to Improve eCommerce Conversions

A practical guide to A/B testing for eCommerce teams who want to drive revenue, not just lift conversion rate. This article breaks down 15 proven A/B test ideas, the data...

A/B Testing & Experimentation
What is a CRO Audit? Process & Benefits Explained
CRO Agency & Audit Insights
Kelly Cruickshank

What is a CRO Audit? Process & Benefits Explained

Most eCommerce brands don’t struggle because of a lack of ideas. They struggle because they don’t know which problems actually matter, which ones can wait, and which changes will move...

CRO Agency & Audit Insights
How We Prioritise CRO Recommendations for Shopify Brands
Kelly Cruickshank

How We Prioritise CRO Recommendations for Shopify Brands

Overwhelmed by CRO recommendations? Learn how Blend uses the PECTI framework to prioritise tasks based on impact, cost, and effort, so you know exactly what to do next to improve...

Shopify A/B Testing: Your Essential Guide to Higher Conversions
Kelly Cruickshank

Shopify A/B Testing: Your Essential Guide to Higher Conversions

Unlock higher conversions with smarter A/B testing. This guide breaks down the myths, tools, and winning strategies Shopify brands use to turn small changes into big revenue gains - complete...

5 Reasons Why Your Brand Needs Reviews
Kelly Cruickshank

5 Reasons Why Your Brand Needs Reviews

Online sales have skyrocketed over the past year. And whilst that’s great news for eCommerce retailers, it also means they need to up their game to stay ahead of the...

Meet the Leader:  Andrew Feld from Fresh Patch
Kelly Cruickshank

Meet the Leader: Andrew Feld from Fresh Patch

With the support of family and friends, Andrew Feld started Fresh Patch from a 200 sq ft storage unit.  He delivered his hydroponically grown, Fresh Patch Grass pads from his...