We’re Blend Commerce

Contact our team using the options below

hello@blendcommerce.com
+44 (0) 1789 765 822
+1 (833) 456-4236

Courtyard Offices, 55 High St, Alcester B49 5AF

Search our shop

    We’re Blend Commerce

    Getting in Touch

    Contact our team using the options below

    hello@blendcommerce.com
    +44 (0) 1789 765 822
    +1 (833) 456-4236

    Courtyard Offices, 55 High St, Alcester B49 5AF

    • UI/UX Designers

    • Front-end Developers

    • Back-end Developers

    • CRO Consultants

    • Marketing Consultants

    • Marketing Managers

    Are you coping with growth?

    Chances are that the past 12 months have been huge for your business.

    Your sales have grown beyond your expectations, but perhaps you’re still left with some questions:

    • Are we maximising what we could do?
    • How are we going to manage this growth with the team we have?
    • Is it time to recruit staff, or would an agency be able to handle this?

    When you think about agencies, it's likely you've got some reservations:

    • Will they be able to take care of my business in the same way a team member can?
    • Will I get the same service that all my competitors get?
    • Is it going to be cost effective?

    Again. How do you decide? Chances are you’ve visited multiple agency sites and feel confused. That’s totally understandable. Ultimately you should feel confident that an agency can help you and your team, and if it's really going to be better than recruiting. Typically agency websites show some great examples of beautiful websites, but don’t tell you what you really want to know: How can you help me?

    As you think about these choices, your store’s getting slower, more bugs are being reported and ultimately you can see your core metrics are not improving. You and your team are showing signs of burnout, and all the while, you're trying to stay ahead of the game with fulfilment and customer service.

    In sum, you feel stuck!

    10 years growth in 3 months

    Imagine you make the decision

    You’ve decided to bring in a team of true experts who have helped you capture the growth that you’ve experienced. There’s a sense of calm and control in the business, and it feels good.

    At the same time, you’re not having to worry about recruitment and training for the first time in a while, and this is a load off your mind.

    Ultimately, you feel comfortable that you’ve got a clear plan that's being monitored and implemented efficiently by an expert team, and this is shown in your ever increasing key eCommerce growth metrics.

    With your new found headspace, you start to think clearly and strategically about moving into new markets or launching new products. You feel at ease.

    Due West before image Due West after image

    How did we get there?

    Having made the choice to partner with an on-demand digital team, you’ll have the right amount of capacity you need to not only to maintain your website, but improve your business month-on-month.


    Our digital team has become your digital team that works on making continuous, iterative improvements on a highest priority basis. Alongside this, the team is still flexible enough to handle ad hoc requests that your growing Shopify brand needs. This gives you the time, energy and peace of mind to focus on your long term vision for the business.


    Why Blend?

    Working with an agency should be easier and more flexible than hiring and training. The main reasons it isn’t, is due to some fundamental flaws in the traditional agency/merchant relationship.


    By removing the barriers that create these flaws, we provide you with flexible access to a team with a rich set of skills that are rewarded for the successes they generate in your business.


    Your on-demand digital team

    The Blend team consists of UI & UX Designers, Front & Backend Developers, CRO consultants, Growth Marketers and Strategy Consultants. Our company culture is focused on continuous learning and development. Due to this, you’ll benefit from a tight-knit team that's on the pulse in a quickly changing Shopify environment.


    Ultimately, working with us as an agency allows you to benefit from the years of learning and testing that our team have been part of. Our reward for working with you is tied to your success - we can’t just collect a paycheck at the end of the month and expect you to be happy. We have to be agile and flexible.

    blend team
    blend-team-2
    blend-team-3
    blend-team-4
    blend-team-5
    blend-team-6
    blend-team-7
    blend-team-7

    Many of our clients also love that they get to meet regularly with the CEO and COO of Blend to discuss the bigger picture ideas for their business. Essentially, think of it as having a non-executive director in your company to bounce ideas off. Or, as one of our clients said:

    Imagine that you’re entering into a Joint Venture, but keeping 100% of your equity.


    Our Process

    The biggest flaws that we see in agencies is the difficulty of communication. To avoid this, we will start by listening to what your current challenges are. Based on what we hear, and our experience, we will then put together a clear action plan of what we need to tackle together first. Alongside this, we’ll also be looking ahead and prioritising what we need to do to handle growth going into the future.


    Put simply, there's no ‘projects’... no ‘sprints’... just a priority list of what your business needs to solve problems now and grow in the future.


    Here’s 3 routes that Shopify brands have taken when partnering with Blend.

    I need a redesign
    I need technical assistance
    I need to improve my conversion rate
    I need a redesign

    Let's imagine that:

    • You’re the owner of a Shopify brand that’s generating $170,000 per month in revenue.
    • Your conversion rate is falling and you’re concerned about expanding.
    • You don’t have an in-house developer and you’re using a freelancer.
    • You feel like the answer is a store redesign.

    From the first call with Blend, we will:

    • Understand what the profitability of the $170K per month is and what are the sales your aiming for
    • Use our design, develop and marketing team members to assess the reasons for the conversion rate drop.
    • Put together an immediate plan to begin to implement testing to increase conversion
    • Give you a core list of recommendations on what needs to be done to move towards your revenue goal.
    • Progressively implement and test to increase revenue and conversion
    I need a redesign flowmap
    I need a redesign flowmap

    By taking the approach of a ‘progressive redesign’, we’ll be helping you invest more efficiently and make decisions based on data. You’ll also be able to meet monthly or quarterly with your strategic account manager, who will be responsible for increasing your brand’s performance. Alongside this, you’ll also be able to meet with the CEO and COO of Blend to discuss the bigger picture ideas for your business, in the same way that a non-executive director would.

    I need technical assistance

    Let's imagine that:

    • You’re the owner of a Shopify brand that’s generating $100,000 per month in revenue.
    • You’ve done a lot of the technical work so far, but this is becoming too time consuming and complex.
    • You’re open to ideas on how to improve your marketing, but never discussed it.
    • You’re looking to expand your product range, but don’t have the time to do the research due to the technical need.

    From the first call with Blend, we will:

    • Listen to the technical issues you haven’t been able to solve and prioritise these in importance - as well as tell you which ones won’t have any impact.
    • Start to understand what growth you’d like to achieve in the future and make some short and long term recommendations
    • Have our technical developers assess their view on what needs to be done to maintain the health of the store.
    • Have our marketing team discuss where you think your marketing could be improved and explain some ideas of how you could do this.
    • Free-up your time by taking away the need to be your store’s developer.
    I need technical assistance flowmap
    I need technical assistance flowmap

    By solving the initial problem with time, working with us will free you up to think more clearly about growth. By also getting your regular growth reports and change log, you’ll still have clear visibility of the changes on your store and the impact they are making on your metrics.

    I need to improve my conversion rate

    Let's imagine that:

    • You’re the owner of a Shopify brand that’s generating $500,000 per month in revenue.
    • You have an internal team of marketers and designers, but are relying on outside freelance support for development.
    • You know that the market is growing, but you’re not seeing that growth reflected in your conversion rate and sales
    • You feel like you’re out of ideas when it comes to increasing your metrics

    From the first call with Blend, we will:

    • Understand what your team has done so far to address the conversion rate issues and the skills that you have in your team.
    • Make some practical recommendations that we and your team can implement to test and improve the conversion rate.
    • Work with you to assess how you can best grow in your market and what can be done now and in the future.
    • Give you and your team the opportunity to discuss your ideas with experts in our team
    I need to improve my conversion rate flowmap
    I need to improve my conversion rate flowmap

    By better understanding how your internal team can help your business grow, you’ll then be able to clearly see the gaps that Blend can fill. In doing so, you’ll have a much better picture of what the current and future needs of your business are, and help you ensure that every action you take is working towards a better conversion rate.

    Your package options

    Maintenance

    Ideal for merchants doing $100k - $200k monthly

    Growth

    Ideal for merchants doing $200k+ monthly

    Monthly hours

    Monthly hours

    from 10 hours

    Monthly hours

    from 25 hours

    Monthly hour roll-over allowance

    Monthly hour roll-over allowance

    up to 10%

    Monthly hour roll-over allowance

    up to 30%

    Savings on out-of-contract hours

    Savings on out-of-contract hours

    up to 10%

    Savings on out-of-contract hours

    up to 30%

    Dedicated Account Manager

    Dedicated Account Manager

    Dedicated Account Manager

    Change log tracker

    Change log tracker

    Change log tracker

    Access to Branding services

    Access to Branding services

    Access to Branding services

    Access to UI/UX Design services

    Access to UI/UX Design services

    Access to UI/UX Design services

    Access to Front-end Development services

    Access to Front-end Development services

    Access to Front-end Development services

    Access to Back-end Development services (incl. custom apps)

    Access to Back-end Development services (incl. custom apps)

    Access to Back-end Development services (incl. custom apps)

    Access to On-site SEO services

    Access to On-site SEO services

    Access to On-site SEO services

    Access to Site Speed services

    Access to Site Speed services

    Access to Site Speed services

    Access to CRO services (including A/B testing)

    --

    Access to CRO services (including A/B testing)

    Access to CRO services (including A/B testing)

    Access to Marketing services

    --

    Access to Marketing services

    Access to Marketing services

    Pro-active Growth Recommendations

    --

    Pro-active Growth Recommendations

    Pro-active Growth Recommendations

    Peer-to-peer Shopify Merchant Growth Slack Community

    --

    Peer-to-peer Shopify Merchant Growth Slack Community

    Peer-to-peer Shopify Merchant Growth Slack Community

    Monthly Peer-to-peer Masterminds sessions

    --

    Monthly Peer-to-peer Masterminds sessions

    Monthly Peer-to-peer Masterminds sessions

    New product and services beta testing access

    --

    New product and services beta testing access

    New product and services beta testing access

    Review meetings

    --

    Review meetings

    Monthly

    Review meetings

    Senior executive strategy strategy sessions

    --

    Senior executive strategy strategy sessions

    Quarterly

    Senior executive strategy strategy sessions

    Maintenance

    Ideal for merchants doing $100k - $200k monthly

    Monthly hours

    Monthly hours

    from 10 hours

    Monthly hour roll-over allowance

    Monthly hour roll-over allowance

    up to 10%

    Savings on out-of-contract hours

    Savings on out-of-contract hours

    up to 10%

    Dedicated Account Manager

    Dedicated Account Manager

    Change log tracker

    Change log tracker

    Access to Branding services

    Access to Branding services

    Access to UI/UX Design services

    Access to UI/UX Design services

    Access to Front-end Development services

    Access to Front-end Development services

    Access to Back-end Development services (incl. custom apps)

    Access to Back-end Development services (incl. custom apps)

    Access to On-site SEO services

    Access to On-site SEO services

    Access to Site Speed services

    Access to Site Speed services

    View More

    View Less

    Growth

    Ideal for merchants doing $200k+ monthly

    Monthly hours

    Monthly hours

    from 25 hours

    Monthly hour roll-over allowance

    Monthly hour roll-over allowance

    up to 30%

    Savings on out-of-contract hours

    Savings on out-of-contract hours

    up to 30%

    Dedicated Account Manager

    Dedicated Account Manager

    Change log tracker

    Change log tracker

    Access to Branding services

    Access to Branding services

    Access to UI/UX Design services

    Access to UI/UX Design services

    Access to Front-end Development services

    Access to Front-end Development services

    Access to Back-end Development services (incl. custom apps)

    Access to Back-end Development services (incl. custom apps)

    Access to On-site SEO services

    Access to On-site SEO services

    Access to Site Speed services

    Access to Site Speed services

    Access to CRO services (including A/B testing)

    Access to CRO services (including A/B testing)

    Access to Marketing services

    Access to Marketing services

    Pro-active Growth Recommendations

    Pro-active Growth Recommendations

    Peer-to-peer Shopify Merchant Growth Slack Community

    Peer-to-peer Shopify Merchant Growth Slack Community

    Monthly Peer-to-peer Masterminds sessions

    Monthly Peer-to-peer Masterminds sessions

    New product and services beta testing access

    New product and services beta testing access

    Review meetings

    Monthly

    Review meetings

    Senior executive strategy strategy sessions

    Quarterly

    Senior executive strategy strategy sessions

    View More

    View Less

    Ready to discuss?

    Book a call or alternatively message us to get the conversation started

    Book a call
    Message Us

    Who do we team up with?

    Due to our on demand digital team model, we look to work with brands that align with our core values of:

    Respect each others opinions and ideas

    Enjoy diving deep into data and business operations to get the best results

    Working with integrity in all that we do

    We serve businesses that are superstars in their chosen niche - they may not be instantly recognizable, but they’re dominating their industry.

    clients

    What they say about us

    Frequently asked questions

    Our way of working is different - both for the benefit of our clients and our business. With this in mind, you might be asking yourself a number of questions:

    Unfair pricing

    Agencies find it difficult to price their work and effort that gives both agencies and merchants what they need. Typically, one party loses out.

    Having tried various models, we believe the best way forward is to charge a fair monthly rate that reflects our expertise and experience. This also means we’re set up to be partnered for the long term.

    Put simply, your employees don’t work slower just because you pay them monthly. Through mutual respect and motivation, they work hard to impress and progress for future opportunities. If we don’t, you’ll choose to walk from our relationship.

    Misaligned objectives

    There’s always a temptation as a service provider to ‘sell’ the option that’s the most profitable service. Regardless of how the service is given, overselling leads to the client losing out.

    We are not in the business of selling, we are in the business of serving. By studying your store and metrics on a regular basis, we make suggestions that are backed up with data, best practices or insights from our experiences and expertise.

    We understand that our business growth is directly aligned with your business growth - as you grow and gain trust, we know you will increase your work with us.

    Slow and unclear communication

    Communication between agencies and merchants has a history of being poor. Alongside this, we also know that merchants with a team can have challenges in communicating internally to explain what they really need.

    To avoid this, Blend uses a strategic account management system. Our strategic account managers are ex-Shopify merchants, developers and designers whose KPI’s are directly linked to the growth of our clients.

    By training our Strategic Account Managers to be an internal representative of the brand they support, they have to hold our team to account. This accountability inevitably leads to better results for our merchants and our agency.

    All of our team have personal development plans that are linked to how they help clients grow. Alongside this, they also receive pay and benefit increases directly based on the success of the clients they work with. There simply isn’t the ability to not care for your business.

    If you’ve ever outsourced work before, you’ll likely have had the experience of paying the fee, receiving the work and moving on. That’s not our model.

    Our on demand digital department means that you embed the long term experience of our team into the heart of your business. Due to the way we reward our staff, they are incentivised to get the best possible results for you.

    Ultimately, you will benefit from the years of learning and testing experience that our team has. Alongside our company culture of continuous learning and development, clients love the buzz our team gets from seeing the brands we work with excel.

    We’re looking for success, so in our minds, a major redesign as our first task is possible but we like to think of it more as a progressive redesign where data will dictate what your customers want and need - take a look at this example.

    No. All of our team (your team) are in-house and available to you.

    From the moment you initially contact us, we’ll be focused on working out what needs to be tackled within your business. We don’t have a set project or sprint to push you into - just a very capable digital team that can help you both maintain and grow your business.