Blog

Have you ever wondered why some businesses effortlessly retain their best customers while others struggle to keep them engaged? Find out the secret sauce. 

The cost of acquiring new customers can be significantly higher than retaining existing ones, making churn prevention a key priority for eCommerce leaders. 

Today, we’re diving into the exciting world of Customer Experience (CX) and how to get your entire team pumped up about delivering unforgettable customer experiences.

You know that data is the name of the game, but have you ever considered the power of qualitative data? Quantitative data is like cold, hard cash. It’s numerical and objective, just like those unforgiving spreadsheets that you dread. Meanwhile, Qualitative data is more like a steamy romance novel - it’s subjective, narrative, and filled with juicy details.