“Blend Commerce deliver real value from day one. The practical, actionable information they share in their emails is remarkable.
- Subscription sign-ups increased by 61%.
- Overall store conversion rate improved by 14%.
The most impressive part is that we achieved all of this purely by using the data and tools Blend make freely available.”
Ok it’s Friday, so I’ll entertain answering this question today and prob give away far too much to my competitors.
“_“Hey Peter, why are your subject lines always so random?”_“ — - redacted
First off….
Fair question.
Sometimes they probably look like I’ve lost the plot.
But there is actually a method to my madness.
Our average open rate is 46.7%.
Short seems to help.
My 1 and 2 word subject lines averaged 48.0%.
The 3+ word ones averaged 45.7%.
And the top ones are not the polished, corporatey, “clear value proposition” ones either.
The best performers tended to fall into a 3 buckets.
1. Short:
- Lucky? (55.01%)
- Hindsight (53.48%)
- ugly (51.81%)
- Crocs (51.73%)
2. Useful (with a promise of value):
- 16 Ways to Improve Your Brand (53.07%)
- eCommerce AI Wiki (52.58%)
- Cheatsheet (49.56%)
3. Vivid:
- high five (53.92%)
- Where can I find the condensed milk? (51.29%)
- Agony Aunt (47.56%)
- inflatable dartboard (47.13%)
And yes, I have also had some absolute duds.
- The ol’ switcharoo... in reverse (38.48%)
- Set limits (39.15%)
- 0.4s (41.54%)
- Magic Money Machine (42.09%)
And some of my more obvious subject lines did not exactly set the world on fire either.
- CRO Agent Update (42.08%)
- How to Increase CR & AOV in 2026 (42.78%)
- Is CRO something you need? (43.20%)
- Before you spend another 10k on ads... (43.82%)
Useful? Sure.
Compelling in an inbox? Not really.
Here is my working theory.
The subject line is not there to explain the email.
It is there to win the open.
From a CRO point of view, it is a headline competing for one click.
From a psychology point of view, my best subject lines tend to do three things:
- They are easy to process
- They break the pattern
- They create a small information gap
This is a mix of processing fluency, incongruity, and curiosity.
In other words…
Your brain recognises the words quickly.
But the meaning or relevance does not land straight away.
That split second of “I get these words” followed by “wait, what the hell is he talking about?” is what makes your brain want to open the email.
That is also why I prefer closed loops over open loops.
An open loop is something deliberately unfinished.
“You need to see this”
“This changed everything”
“Do not make this mistake”
It works by withholding the point and making you click to close the gap.
It can work.
But it can also feel like tired clickbait when everyone uses the same trick.
A closed loop is different.
It is a complete thought.
It stands on its own.
But it still feels unresolved in context.
- “Crocs”
- “ugly”
- “Lucky?”
- “Hindsight”
- “high five”
- “Where can I find the condensed milk?”
Those are closed.
The phrase itself is complete.
What is missing is the relevance.
Because if you make it too clear it feels like marketing.
Too weird and it feels like nonsense.
And too long it gets skimmed past.
So when I write subject lines, I am usually asking:
- Can this be shorter?
- Can I swap the obvious line for something cleaner?
- Can I make it feel slightly off without making it confusing?
- Can someone read it in under a second and still want to know more?
So yes, the subject lines could appear random.
But not by accident.
Chat soon,
Peter
About the author
Peter Gardner Co-Founder and Chief Strategy Officer
Peter Gardner is the Australia-based co-founder and Chief Strategy Officer of Blend Commerce, the specialist Shopify CRO agency named Global CRO Agency of the Year 2026. He helps established Shopify brands improve conversion rate, average order value and repeat purchase by combining quantitative data, qualitative customer insight and structured experimentation.
Peter writes the Shopify CRO Newsletter and is known for the Buy Trifecta®, a framework focused on helping customers Buy Now, Buy More and Buy Again, while using prioritisation models such as PECTI to help brands focus on the highest-impact CRO opportunities.
Peter also co-founded the eCom Collab Club®, a dynamic eCommerce community that connects and empowers eCommerce professionals through events, networking opportunities, and educational resources.
“Blend Commerce deliver real value from day one. The practical, actionable information they share in their emails is remarkable.
- Subscription sign-ups increased by 61%.
- Overall store conversion rate improved by 14%.
The most impressive part is that we achieved all of this purely by using the data and tools Blend make freely available.”