In today’s fast-paced world of instant gratification and hungry ambition, it seems a vast majority of businesses follow the same recipe for success:
1 great product/service
Endless amounts of cash money
But these days, it takes more than an awesome idea and a big break on Dragon’s Den to develop a successful business. While both elements are certainly helpful, neither of them guarantee customer satisfaction. And in our opinion, what separates successful businesses from unsuccessful ones, is the degree to which customers feel heard, valued, supported, and appreciated. Put simply, excellent customer service is the springboard that will take you from mediocrity to prosperity.
But what does good customer service entail in an online world?
One word: Gorgias.
If you’ve never heard of Gorgias, let us enlighten you.
Gorgias is the person at the front desk ready to make your customers feel at home, answer all of their questions and go the extra mile in any shape or form – except it never clocks off. Especially designed to facilitate eCommerce businesses, Gorgias prioritises communication with your customers when you can’t through prompt, personalised interaction that leaves each person feeling like they’re the only one in the world.
Think of all the ways your customers can get a hold of you. They might use email, social media, messenger or they might even call you. Gorgias consolidates all of these channels into one big melting pot, ensuring that no stone gets unturned and every customer gets heard. You can sit back and watch your conversion rates continue to soar thanks to this platform’s no-fuss attitude: Whatever the query, whatever the time of day, Gorgias is there to resolve matters and keep customers coming back for more.
What’s in it for Shopify merchants?
As a Shopify merchant, we’re confident that all you want is to run a flourishing online store.
And we’re sure you know that all customers want is to feel important.
Gorgias is the bridge connecting the two, creating strong customer satisfaction through providing businesses with a 24/7 helpdesk that quickly solves problems and makes buyers feel cared for. You leave them confident that yours is a brand that looks out for its clientele regardless of the matter or time of day, leaving a trail of loyal customers in your wake. And while consumer loyalty increases, so too does sales as Gorgias leaves less time waiting for issues to be resolved, and more time to shop, making your brand a reputable and trustworthy one.
What about integrations?
What makes Gorgias so powerful and effective for eCommerce companies is its ability to integrate with such a massive variety of apps in order to streamline the customer experience and ultimately, give you big wins! Apps such as Klaviyo, AirCall, ReCharge and Loyalty Lion are only a few in a sea of integrations at your fingertips.
To give you an idea of how it works: If, for example, you integrate Loyalty Lion with Gorgias, individual data from Loyalty Lion can personalise and strengthen your support responses. This is because of Gorgias’ efficient helpdesk that offers a first-hand view into customer loyalty profiles, permits you to grant points, and promote referrals as needed.
Gorgias x Blend
We’re lucky to have a front-row seat in seeing Gorgias completely enrich and support the customer experience and bring online merchants loyal consumers who consistently boost sales! We encourage you to dive in and explore the ways in which this intuitive app can add extra hours to your day and prioritise parts of your business that you don’t always have the time to – and we can help you do that.
If you’d like to find out more about integrating this app with your store, get in touch with us and we’ll be happy to get you going!